Returns Policy Details
We offer a no-quibble returns policy
If you are unsatisfied with your order, you are entitled to return it for any reason within 14 days of receiving your item.
To return it, please email us at firstname.lastname@example.org to start the returns process. This first email must reach us no later than 14 days after the day your order is delivered.
You will be asked to return the product to us in its original packaging, including any unused consumables.
Once we receive it, we will verify the returned products and the contents before we can issue a refund. This is to prevent people taking advantage of the returns policy by keeping all the consumables and attempting to return empty packaging for a full refund.
Please note, we reserve the right to grant refunds, or partial refunds, completely at our discretion. The returns policy has been put in place to be used in good faith for those who run into genuine, unforseen issues that occur from time to time when purchasing goods online. In these instances where it's fair to receive a refund, we will do our utmost to accommodate that. However, we will not tolerate attempts to gain free or reduced goods.